Zoom is great It's just, our agents don't need a seat, so another downgrade comes What to do here is one of the great questions of 2026: - Raise prices more. Only short-term fix. - Raise prices on API. Agents will route around if can. - Charge more for AI. You've probably
Zoom pricing strain as agents need no seats
Jason Lemkin frames a 2026 SaaS dilemma: agents do not need seats, pushing downgrades; raising prices, API fees, or AI charges each has limits.